Knowledge Base

Frequently Asked Questions

Everything you need to know about Aura products, orders, and our commitment to sound excellence.

Product Information

What is the difference between wired and wireless earphones?

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Wired earphones offer zero-latency, lossless audio through a physical connection, ideal for audiophiles and professional editing. Wireless earphones provide maximum mobility and smart features, using Bluetooth technology for seamless device pairing.

Are Cosmo headphones compatible with all devices?

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Yes. Our headphones support Bluetooth 5.3 for universal wireless compatibility and feature a standard 3.5mm jack for wired connections to smartphones, laptops, and professional audio interfaces.

Usage & Connectivity

How long does the battery last on Bluetooth models?

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Our Bluetooth earphones offer 24+ hours of playback on a single charge. Our Over-Ear headphones extend this to 40 hours with Active Noise Cancellation enabled.

Warranty & Returns

Do the products come with a warranty?

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Every Cosmo product is backed by a 2-year international warranty covering manufacturing defects and hardware performance issues.

Maintenance & Care

Storage

Always store your earphones in the provided case to prevent cable stress and moisture buildup.

Cleaning

Use a dry, soft microfiber cloth to clean the ear tips and drivers weekly for optimal sound clarity.

Still have questions?

Our support team is available 24/7 for technical assistance.

Contact Support